Updated 05.05.2025

1. Data Controller

Norlandia Care Oy
Business ID: 2286812-6
Biokatu 14, 33520 Tampere
Email: tampere@norlandia.com
Phone: +358 50 384 4400

2. Name of the Register

Customer and website user register of Norlandia Tampere Hotel

3. What personal data do we collect?

We collect and process the following information from our customers and website users:

Name, contact details (email, phone number, address)

Reservation and accommodation details (dates, room type, special requests)

Billing and payment information

Customer feedback, contacts

Consents for marketing or customer communication

Technical information related to website usage (IP address, browser type, cookie data)

4. Where do we get your information?

We primarily collect information from you when:

You make a reservation (directly or through booking sites like Booking.com)

You contact customer service or provide feedback

You use our website or accept cookies

5. Why do we process your personal data?

We process your personal data for the following purposes:

Managing reservations and providing accommodation services

Customer service and communication

Billing and accounting

Website development and analytics

Marketing communication (only with consent)

Compliance with legal obligations

6. Legal basis for processing personal data

The processing of your data is based on one or more of the following grounds:

Contract (e.g., accommodation reservation)

Consent (e.g., newsletter)

Legal obligation (e.g., accounting)

Legitimate interest (e.g., improving service quality)

7. Who processes your data?

Your data is processed only by employees of Norlandia Care Oy or our authorized partners whose job duties require it. We use the following service providers:

IT service companies (system maintenance)

Reservation and payment service systems

Subcontractors for customer communication and marketing

Website analytics tools (e.g., Google Analytics)

8. Data retention period

We retain data only as long as necessary:

Customer data: up to 24 months from the last transaction

Billing data: retention period according to accounting law (6–10 years)

Marketing data: until you withdraw your consent

To exercise your rights, you can contact us by email at tampere@norlandia.com

9. Cookies and digital services

Our website uses cookies to improve user experience, analyze traffic, and implement targeted communication. You can manage cookies from the CookieBot banner on our website.

10. Rights of the data subject

You have the right to:

Access your own data

Request correction or deletion of your data

Restrict or object to data processing

Withdraw consent

File a complaint with the data protection authority

You can exercise your rights by contacting us via email: tampere@norlandia.com

11. Social media and external services

Our website may contain links to external services (e.g., Facebook, Google Maps). The privacy practices of these services are determined by the terms of the respective providers.

12. Contact information

Norlandia Care Oy
Biokatu 14, 33520 Tampere
tampere@norlandia.com
+358 50 384 4400

 

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